cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We are making some updates so the Community might be down for a few hours today. Apologies for the inconvenience and thank you for your patience. You can find out more here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Account deletion

I can't delete my Dropbox account.

Jeff__
New member | Level 2
Go to solution
Why is it so difficult to speak to someone about deleting my account..
This is so unprofessional..
All I want to do is delete my account...
1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@Jeff__ wrote:
All I want to do is delete my account...

You can easily delete your account yourself from your Account page. Just scroll to the bottom of the page and you'll see an option to delete the account.

 

View solution in original post

3 Replies 3

Rich
Super User II
Go to solution

@Jeff__ wrote:
All I want to do is delete my account...

You can easily delete your account yourself from your Account page. Just scroll to the bottom of the page and you'll see an option to delete the account.

 

Confusing
New member | Level 2

When I scroll to the bottom of the Account page, I was asked to set up a password before I could delete my account. I clicked the button to set up the password, and received an email to verify my account. I clicked on the button in the body of the email to verify my account and see no further prompts to set up a password that is required to delete my account. The OP is correct that dropbox has choice architectured this process to Hell and left this user frustrated. 

Nancy
Dropbox Staff

Hey @Confusing, can you try to resend the email once again and let me know if the option shows now? 

 

If not, I’d like a screenshot of the button you’re clicking on to send the email, as well as of the actual email you receive (please make sure to mask any personal info before uploading them here).


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?