I accidentally deleted my file and it's not in my deleted items folder

[julia3579]

I accidentally deleted the wrong file this morning and I really need it back, because it had important comments on it. It's not in my recently deleted items folder, even though I did not select to permanently delete it. When I went to go see what I was prompted with, all it said was "Delete from this folder." I've never had any trouble recovering a file, so I have no clue where this one went. 

[Walter]

Hey @julia3579 - sorry to hear about your missing file.

Could you have a look at your events page and let me know if you can find any signs of it?

Also, were you the owner of the file or was it a shared one perhaps?

Let us know more and we'll take it from there, Julia. 

[julia3579]

Hi Walter, 

I was able to find the file on the events page; thank you for providing me with the link because I was having trouble finding it. Does it fully restore everything, including comments? I think there may have been comments on the pdf file, but if there were, they weren't restored (not sure if it was the right version).

[Hannah · Accepted solution]

Hey @julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

[julia3579]

Thank you for your help!

[tatendamakoni]

Hi Hannah, can you kindly help me with retrieving my dropbox folders that were deleted by someone loaning my laptop

[Mark]

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@tatendamakoni wrote:

Hi Hannah, can you kindly help me with retrieving my dropbox folders that were deleted by someone loaning my laptop

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You can do it yourself via https://help.dropbox.com/delete-restore/recover-deleted-files-folders as long as it was deleted within 30 days (assuming you are a free user).