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Forum Discussion
How to permanently delete an empty Team folder inside a Member folder?
I'm really not sure how I've done this but I've ended up with an empty Team folder inside a Member folder. As the Team admin I can access the Member folder but the Team folder has no members. If I o...
Hannah
Dropbox Staff
Dropbox StaffCan you also send us a screenshot of what you see when you follow the steps to delete the folder from dropbox.com?
And one more clarification; is the "MUSIC" folder inside your team member folder, or inside the "Graham ... (graham)" folder shown in the first screenshot of your last reply?
Hi Hannah
Up until yesterday the "MUSIC" folder was located in the "GRAHAM ... (KEEP THIS ONE)" folder. However, as per the attached screenshot, overnight Dropbox created a new folder called "Graham ... (graham)" which now contains the "MUSIC" folder. I did not create the "Graham ... (graham)" folder. It appeared in my Dropbox account overnight. Not only that, but this folder has been automatically populated with a whole series of folders that begin with "MUSIC (view-only conflicts...". Also, in answer to your question, the "MUSIC" folder is inside the "Graham ... (graham)" folder as shown in my last reply.
In terms of sending you a screenshot of what I see when I follow the steps to delete the "MUSIC" folder from Dropbox.com, I go to the Admin console and select Content. However, when I do so I see a range of folders but I don't see the "Graham ... (graham)" folder. (See attached file).
- Nancy
Hi again, Graham C.10. As for the personal folder you see, you can read more details here.
Now, regarding the Content tab of your Admin Console, it’s mainly to show you team and shared folders (outside of the Member folder) and also which folders a specific team member has access to (for more info, you can also check this Help Center article).
Out of curiosity, have you tried opening your Member folder again via the All files page and moving this team folder outside of it? Can you do this and if yes, are you able to delete it afterwards?
Finally, as for the view-only conflicts you see, I found this article that may help a bit.
Hi Nancy
I need to know how to delete the "Graham ... (graham)" folder which appeared overnight. There's nothing in this folder that I want. Therefore, I'd like to permanently delete the folder. What do I need to do to achieve this?
As per your suggestion, I've tried to move the team folder so that it sits outside of the "Graham ... (graham)" folder. However, there's no option to move the folder so I was not able to do this.
Regards, Graham.
- Nancy
Graham, If you find again the folder you want to delete in your Member folder and hover over it, do you see a button with 3 dots on its right side? I’ve attached a screenshot as well of how the button should look like:
If you click on this button with the 3 dots, you should be seeing an option to delete the folder among else.
If the option is missing though, please send me a screenshot of what you see after clicking on it.
Hi Nancy
After having located the "Graham Clark (graham)" member folder in Dropbox.com when I hover over the folder a Share button does not appear plus when I select the button with the three dots on it a small menu appears but the menu does not contain an option to delete the folder (see my screenshot below).
Regards, Graham.
- Jay
Hi Graham C.10, this is a personal folder on a Dropbox Business team, which is permanent and can't be deleted or shared directly.
It is separate from the team space, which are the team folders you see beneath it with the building icon on them.
nada_dbxDropbox Product Manager
It's also possible that this MUSIC folder is not owned by your team and is actually a team folder from another team that has been shared with you. That is why it is in your team member folder and not in the team space. You can check who the owner is by clicking on the 3 dots and selecting 'Manage permissions'.
