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Forum Discussion
How to permanently delete an empty Team folder inside a Member folder?
I'm really not sure how I've done this but I've ended up with an empty Team folder inside a Member folder. As the Team admin I can access the Member folder but the Team folder has no members. If I o...
Hannah
Dropbox Staff
Dropbox StaffHi there, Graham C.10, and thanks for posting today!
Just to clarify, are you sure it's a team folder or could it be a simple shared folder?
You can tell by the icon on the folder; is it a building icon or a 'two-people' icon (a screenshot would also help us understand better)?
Also, is this happening in another team member's account or your own?
Let me know and we'll go from there.
Hi Hannah
The empty folder is definitely a Team folder. I know this because that's what it says it is when I look at the Type column in Dropbox.com. We are a team of two and the other person does not see the empty Team folder that I am seeing. As requested, here's a screenshot which shows the empty Team folder, namely the "MUSIC" folder.
nada_dbxDropbox Product Manager
If this team folder is owned by your team, you should be able to go to your Admin Console 'Content' tab and see the Music folder there. You can then archive and permanently delete the team folder. Are you able to do that?
When I go to the Content tab in the Admin console I don't see the "Graham ..." folder which is the Member folder which contains the empty "MUSIC" folder. Therefore, I'm unable to delete the "MUSIC" folder.
- Nancy
Graham C.10, can you send one more screenshot of all the options you see when trying to remove this folder from your Dropbox account?
