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MM2's avatar
MM2
Helpful | Level 5
8 years ago

How to delete files when your drop box is full

My drop box is a personal account account and is full. How do I delete files to free up space as it won't give me access to my space / files? When I'm logged in it asks me to pay and upgrade - I don'...
Delete
deleting
FAQ
Quota
  • Vivian's avatar
    Vivian
    8 years ago

    Hi there,

     

    Thanks for reaching out to us!

     

    When your Dropbox folder is over quota then file syncing will stop. Files are not removed and once you bring your account under quota the syncing will resume.

     

    To get your account under quota you can do any of the following:

     

    1. Upgrade your account

     

    2. Increase your storage quota by referring friends. Please see here https://help.dropbox.com/space/earn-space-referring-friends  to earn more space by referrals.

     

    3. Leave shared folders. Check out Help Center article https://help.dropbox.com/files-folders/leave-shared-folder.

     

    4. Remove files from your Dropbox. For more information on how to remove files visit https://help.dropbox.com/desktop-web/delete-files.

       

    Hope this helps! Let me know how it works out.  

     

    Thanks,

     

    Vivian                

124's avatar
124
New member | Level 2

Did you have any luck in getting a useful response? I have the same problem. I would delete files if i could so I don't have to upgrade but I can't get into the account.

 

SueH's avatar
SueH
New member | Level 2
8 years ago

Oh dear, I can't remember how I figured it out in the end.  I think I got my daughter to sign up, which gave me enough credit to access my account so that I could delete files.  Though I don't know how I managed that if the friends thing was disabled.  Sorry, the only part I'm remembering clearly was that it was really annoying! 

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