How do I delete or remove Vault?

[joe_scotto]

I created a Vault with a pin and am able to use it... I just don't want it.

How can I remove it from my Dropbox? It's cluttering up my file list.

[bhoyt47]

Walter - If i'm reading this correctly, you have exposed the ability for us to delete the vaule (and all of the files contained in it) but you haven't given us a way to extract those critically important files before we delete the folder. Unfortunately, although I've been trying to use the Vault feature since it was released, it has proven far more hassle than it's worth and what i want to do is extract my most important files from it, so that I can access them with as much ease as I did previously. Can you please explain the best way to do that?

[Lusil]

Hey @bhoyt47, thanks for joining us on this thread. 

Could you clarify if you're having trouble manually moving the files out of your Vault folder?

Do you get any error messages by any chance?

[droborobo54]

Actually it's an atrociously bad feature that wasn't thought through prior to mass deployment to end users. Once unlocked the vault "closes" (locks, logs out) on its own after a very brief time, thus breaking your connection to any files you have open inside vault. This  forces you to constantly log back into the vault over and over, until ultimately vault crashes or the sync ultimately breaks (which happens to me every single time on both Windows 10, Android 8.x, and Android 10). If you make changes to a document after the vault is automatically locked (or a crash happens), a second copy of the file will be created OUTSIDE the vault. Not secure! Then you have to go back and manually sync your changes to the original file that was in the vault. Pretty much any real work becomes impossible with this scenario. Maybe the feature is useful for something, but I can't find one. Then of course you can't delete the vault after it's enabled. Garbage. OneDrive is pretty stable now. May switch back to that.

[miromannino]

If the problem wasn't bad enough, now I have multiple conflicting vaults I can't delete

[Walter]

Hey @miromannino, thanks for joining the discussion here and sorry to hear about this.

If you'd like to completely disable the Vault, you can use the steps outlined here. 

On the other hand, if you'd like to remove any unnecessary Vaults:

1. Open Dropbox Home: https://www.dropbox.com/home
2. Hover over 'Vault.dbx-vault' and 'Vault (2).dbx-vault' to reveal the checkboxes
3. Select the checkbox for both of these folders
4. With these highlighted, please click on the ellipses [...] to find and click on 'Delete'

I hope this helps!

[Kadah C.]

How to I remove the floating Vault entry on my files list on the Android app? The app got forced updated after having to reinstall due to the very long standing "unknown error" bug.

I do not use Vault. I will never use Vault. This is not a feature I will ever have a use for.

This annoying floating "Vault" thing at the top of the file is list is purely an ad for a useless feature. How do I remove it? I'm tempted to revert back to an old version again as Photo Upload is still just as buggy/broken in the latest update.

[Ilia Gildin]

Hello
Can you please remove my vault as well
Thank you

[Megan]

Hi @Ilia Gildin, happy Monday! 

Have you checked and performed the steps Walter provided above, in regards to either disable your Vault feature, or remove any unnecessary Vaults?

Let me know more!