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Trying to get hold of support on this one because it's driving me insane! I originally had a personal account with 5gb and all of my honeymoon photos in it. Some friends of mine overseas gave me access to their business dropbox last year, which they have since cancelled, however, it appears to have connected it self to my login ID because I've lost access to all of my honeymoon pictures and personal files and if somebody shares access to a file it won't let me look at it unless I spend $30 a month to restore the 2 TB drive that the business was originally using!! All I want is somebody at bloody dropbox to get in touch with me and restore my account to how it was before anything happened, because I literally cannot do anything at the moment because it wants me to renew my subscription I never had!! if anybody from dropbox is listening I sent an email. Can you please reply to me on it and get in touch because Google Drive is looking really appealing right now after this. I'm pretty upset that my honeymoon photos have disappeared without a trace as well, because that's the only copy I had.
Hopefully this is not a waste of time posting in the community-I've tried looking everywhere for answers and I can't find them which is why I've emailed dropbox directly. The next step will be to ring them which I'm not keen on doing as I'm not in the US.
As long as you were removed within the last week it is recoverable, after that, its not I'm afraid 😞
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Hey @Builda, thanks for joining our Community.
This is a bit of a tricky situation.
If you had joined your friends' Dropbox Business team with your personal account and didn't choose to keep your files separate, then your files would have been added to this Business account.
Have you tried logging into your account? And if so, does it look empty?
Do you know if they removed you from the team, before they cancelled it?
Any additional info, would be really helpful.
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Builda, just for clarification, did you actually join with your current email address and merge your files with the team, or did you create a new separate Dropbox account under a different email to store your personal files there?
Do you have any other emails that you own? Could you try logging into Dropbox with those emails to see if you have an account there?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Okay, so have you got another email address on which you could have a Dropbox account?
In general, when a team disbands, the option to pair the two accounts, personal and work, is removed, so only one account remains on the machine. The other account should still be accessible from the site, assuming they didn't delete your account entirely.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Note: Dropbox doesnt have phone support. Secondly if your email was linked to the business even speaking to somebody at Dropbox will not give them permission to reactivate the account and email.
The only people who can do that are the Team you joined. They need to undelete you and then remove you from the Team rather than delete it.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!