Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Can someone help me figure out what to do? I left a company and returned my work computer. I had some personal photos on it from the last time I saw my father. They were nice enough to pull the photos off and put them in a drop box folder tied to my personal email. However, I am now at capacity in my dropbox folder and I can't delete the photo files they put in there because they have a lock on the file folder. The company is no longer in business and I don't know how to deal with this because I can't just create a new account with my personal email. Any advice?
Hi @Woofie, thanks for bringing this to our attention.
From what you've described, it sounds like this is a shared folder on your account, to which you have read-only access.
You should be able to download the files to your computer, if they aren't already syncing, and copy them to a folder outside of the Dropbox folder.
Once done, you can temporarily leave the shared folder, which would free up quota on your account.
Keep me updated with any progress!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks Jay for such a speedy reply! Really appreciate it!!
No worries! Just to check, were you able to free up the quota on your account?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!