How can I delete an existing Dropbox Backup of my PC?

[brucekaiser]

When I attempt to delete the backup of my PC,  Dropbox Backup reports that the backup has been "disabled"  instead.  How can I completely delete it so that PC is shown under "Add a backup" again.

Thanks.

Bruce

[Hannah]

Hey @brucekaiser, thanks for your post!

Since you've disabled the backup feature, can you also follow the steps in this thread and let me know if that helps bring the PC back as an option to back up again?

Keep me posted.

[brucekaiser]

Hanna, I looked at the thread you mentioned. 

Will any of this solution have an effect on my Dropbox folder in addition to DropboxBackup?

Also, will this also effect the 2 external drive backups that I currently have on Dropbox Backup?

I would like to understand just what "Reset OS folders locations" does before I go forward.

Thanks for helping.

Bruce

[Megan]

Hey @brucekaiser, let me jump in here too!

If you reset your OS folder locations that won't effect your external Backups.

As for your Dropbox folder, it shouldn't be affected either, since this has to do with the Dropbox Backup folder only. 

[brucekaiser]

Hannah and Megan, I followed the steps to reset the OS folder locations.  

1. Click the Dropbox icon in your system tray.
2. Click your profile picture or initials.
3. Click Preferences.
4. Click the Accounts tab.
5. Press 'alt+H'keys and at the same time click the Reset OS folders locations button.

6. Click 'Continue' to proceed.

Dropbox successfully reset the locations, but this did not make any noticeable change.

If I re-enable the backup, it goes to the "folder selection screen", which does not show the correct list of folders in HOME as you can see.

I had this problem on a different PC earlier, and Nancy helped solve the problem on that machine, see this link by updating the DB version.  It did not work on this PC, and I think it is because the PC backup is somehow locked-up.  BTW, the Dropbox version I show is 203.4.4857.

Thanks.

[Hannah]

Hi again, @brucekaiser!

Would you mind clarifying what you mean when you say that it doesn't show the correct list of folders, when you try to re-enable backup?

[brucekaiser]

Hi Hannah.  The link I included above explains best (the Accepted Solution).  On the good PC, here is the list of folders on "Modify Folder List (it is correct):

Compare that to the Modify Folder List on the problem PC, shown in my previous comment.  All the folders are not shown.  The folders that should be shown, and available for selection, are:

bruce, Downloads, Documents, Trinity, Scans, Our Pictures, PhotoImportSpot, Scripts, Church
TurboTax, etc.

Hope this helps you see the problem.  I need to see all my folders.

Thanks.

Bruce

[Jay]

Hi @brucekaiser, thanks for the images, in order to look into this in more detail, please could you contact the support team directly via this link.