Files missing and account downgraded

[SuzyAlbury]

I have logged in to find all my files missing and the account downgraded to 2GB. I believe my subscription/payment is up to date. I don't remember my subscription level (Business or Pro maybe?), but it was at least 1TB and 3 users (which I upgraded to 4 a couple of months ago).
Any assistance is appreciated.

[Walter]

Hi there @SuzyAlbury, sorry to hear about this.

It sounds like you might be looking at the wrong account. Do you happen to have another Dropbox account associated with another email address of yours?

When you first upgraded, was it through the app store on a mobile device or maybe through the website directly?

As for your missing files, do you see any sign of them in your events page?

Keep me posted on your findings and we'll take it from there, Suzy. 

[SuzyAlbury]

Hi Walter,

Thanks so much for your response.
Another member of my team can log in, but I cannot.

All activity is via desktop

There are no events showing

[SuzyAlbury]

Crisis averted - I have access again. Thank you so much for your time ☺

[Megan]

Happy to hear about that @SuzyAlbury!

If you need anything else, just give us a shout! 😎