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Peter278's avatar
Peter278
Explorer | Level 3
2 years ago

Files have reverted to an earlier version back in 2022.

I am using dropbox lite for s-mode.

All my files have reverted to an earlier versions of sometime in December 2022. I use the files every week and make additions monthly and I can now see my entries up to November 2022 only.

All my files created recently have disappeared completely, so it looks like I have gone back nearly a year in a time warp. 

There is nothing in my deleted files folder.

Please help.

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Peter278, let's jump right into this! 

     

    Would you mind checking your events page, to see what you'll find there?

     

    The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

     

    We want to see if there's any sign of deletion or even editing these particular files. If you see these files have been edited in 2023, that means that all the changes synced the way they should.

     

    Keep me posted on the results!

    • Peter278's avatar
      Peter278
      Explorer | Level 3
      Nothing relevant in there. Last event was 1 October 2023 and I have used most of these files since then.
      Upon investigating further the main file which I update monthly seems to have disappeared completely and the one I have with records to 11 months ago looks like a copy as when I try and open them, the two files point to two slightly different folders.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Peter278, when was the last time you saw these files online on the web?

         

        Is it possible that you were syncing the changes to a different Dropbox account?