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Peter278's avatar
Peter278
Explorer | Level 3
2 years ago

Files have reverted to an earlier version back in 2022.

I am using dropbox lite for s-mode. All my files have reverted to an earlier versions of sometime in December 2022. I use the files every week and make additions monthly and I can now see my entrie...
Restore
Peter278's avatar
Peter278
Explorer | Level 3
Nothing relevant in there. Last event was 1 October 2023 and I have used most of these files since then.
Upon investigating further the main file which I update monthly seems to have disappeared completely and the one I have with records to 11 months ago looks like a copy as when I try and open them, the two files point to two slightly different folders.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Peter278, when was the last time you saw these files online on the web?

 

Is it possible that you were syncing the changes to a different Dropbox account? 

  • Peter278's avatar
    Peter278
    Explorer | Level 3
    2 years ago
    Hi Megan
    I last accessed these files just a few days ago. I only have one Dropbox account. I
    I usually access them using Libre Office via their Recent Documents and this have never been an issue before, but today it has an error message for the more recent files that <file name & location> 'Does not exist'.
    This is true for all files saved in the past several months. Earlier ones are still accessible.
    Peter
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Peter278, the S Mode app doesn't store the files locally in a Dropbox folder. Due to this, how was Libre Office able to open the file if it wasn't stored locally? Is it possible that it was trying to open the file from the Dropbox cache folder, which is periodically deleted?

       

      Do you remember the exact location it was previously, or are there any backups within that app? 

       

      Have you ever noticed the updated version of the file on the Dropbox site directly?

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