Error message that Rewind is not active, when trying to restore a folder

[Mogskie111]

Hi - 

One of our employees deleted a whole folder accidentally which is where we normally move, add many files daily. When I tried to use rewind it is giving us an error that Rewind is not active and needs to contact support. How do we get it activated so we do not have to restore all the files/folder we deleted before. 

Thanks in advance!

[Megan]

Hi @Mogskie111, let's jump right into this! 

In some cases, and especially if we're talking about a very large amount of files Rewind might not perform as expected.

Another route you can choose is to check your events page, and see if you can restore your content that way.

You should be able to see the chains of events there, and then restore the content. Want to give it a go? 

If this doesn't work out for you, I'd be happy to open a ticket on my end, in order for us to assist. 

Thanks a bunch!

[Mogskie111]

Thanks Megan!

I tried but under the events section, we are unable to see the said deletion done by employee 1 because employee 2 already tried to Restore everything using his access. Is there anyway we can recover it? 

As per the Folder Activity, the deletion happened at 5:18PM EST by employee 1 and employee 2 made a full restoration of all files at 6:06PM EST. 

[Hannah]

Hey @Mogskie111, if the folder activity reports that the folder was fully restored, can you check on your end, to see if the files are indeed restored?

Are you able to get results when you search for the files that got deleted?

[Mogskie111]

Hey Hannah, 

Yes they are, it said that Employee 2 restored 10,528 files at 6:06PM EST. is there a way we can revert that to what it was? 

[Jay]

Hi @Mogskie111, I'd recommend contacting the the support team directly to see what could be done in this instance.