Error 500 when I'm trying to retrieve a file's version history.

[MelGold]

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?

[BenDBX]

Hi Everybody,

Thanks for reporting this. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share.

Regards,

Ben

[ttscoff]

Everything about the web app seems to be working correctly, but I'm getting an error 500 when I try to access version history on a file. Status board doesn't report any issues.

[Front D.2]

Same issue for at least the last couple of days, multiple browsers.

[Brambles]

Also same problem which persists on all browser and after following suggested approaches on each

[Brambles]

Any updates on this Ben?

[Imran44]

Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
I got this error after trying to see Version History of my file, can someone help please.

[BenDBX]

Hi @Brambles,

Thanks for checking in. We're still looking into it, but I'll let you know when we have an update!

[Mark]

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@BenDBX wrote:

Hi @Brambles,

Thanks for checking in. We're still looking into it, but I'll let you know when we have an update!

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Can it not be escalated to update the Status page? This issue has been going on now since last Wednesday but still isnt on the status page? 😞

[BenDBX · Accepted solution]

Hi Everybody,

I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

Thanks,

Ben

[MelGold]

Thank you! My Version History now works!