Error 500 when I'm trying to retrieve a file's version history.

[MelGold]

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?

[Megan]

Hey there, @MelGold, welcome to our Community! 

Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first.

Is this file yours, or a shared file?

Let me know more, and we'll take it from there!

[chadmadeit]

I'm having the same issue with my own file that I accidentally saved over. I am getting the 500 error on two different browsers (Chrome and Firefox) when I view the Version History page for that file.

[JohnnyDogman]

Hi MelGold,

Sorry to hear about the issue you're facing. Here are a few steps to try and resolve the Error 500:

1. Refresh the Page: Sometimes, a simple refresh can fix temporary glitches.
2. Clear Browser Cache: Clear your browser's cache and cookies, then try again.
3. Use a Different Browser: Switch to a different browser to see if the problem persists.
4. Check Dropbox Status: Visit Dropbox Status to see if there are any ongoing issues.
5. Contact Support: If the problem continues, reach out to Dropbox Support for further assistance.

I hope this helps!

Best,

Johnny

[e_e]

same problem - we pay a lot of money for this feature, and for the one time I need it, it fails. Huge disappointment. 

[Nancy]

@e_e, does the error appear on a different browser/via incognito mode, as well?

[MelGold]

Hi JohnnyDogman, 

Unfortunately, the problem still persists after trying all of the solutions you mentioned.

Best,

Melissa

[MelGold]

I am still having the same issue you are today!

[MelGold]

Hello, 

Yes, I've used Microsoft Edge and Google Chrome and I am still having the same issue today!

The file is not a shared file!

Best, 

Melissa

[Nancy]

@MelGold, does the issue persist via an incognito window, as well? If you have any other browsers available, please give them a go, too.

If yes, I’d like a full screenshot of what you’re seeing to check this further.