Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Dropbox suddenly ask me to sign up when I'm going to sign in using the account that I have been use for 12 years.
Dropbox thinks I'm a new account, even though I've been a subscriber for 12 years. I don't have access to all of my files, have anyone seen this before?
No notification about account changes at all in my email from Dropbox!
Hi @NGK_Huang, thanks for bringing this to our attention.
Is it possible you were part of a Dropbox Business team? When was the last time you logged into your account prior to this?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Jay,
I have my own subscription using Dropbox Pro and Family previously, then I was invited to a Dropbox Business on May 2023 from a company and my own subscription cancelled automatically. I started using the Dropbox as usual and no notification about account deletion or subscription.
I have logged into my account on 28 October 2023 and has no issue at all.
I tried to login today and suddenly the Dropbox ask me to sign up, I found out all of my flies are gone.
Please help.
Thank You
Thanks, it sounds like you joined a Dropbox Business team, meaning the team admin had full control over your account. They have most likely deleted your account entirely given what you're experiencing now.
I'd recommend contacting them to restore your account, provided it hasn't been longer than 7 days since the deletion, and then convert it back to a personal plan away from the team.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Ok Jay, thank you for the information, I will contact them to restore all of my files.
I will update the result later.
Thanks
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!