We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

dhm2222's avatar
dhm2222
New member | Level 2
2 years ago

Dropbox - running out of space and unable to delete files

Hello,

I have the dropbox with 2gigs of storage. There are 3 gigs in storage. I am trying to delete files, and to download some of the files so that I can clean my stoarge out. I am unable to do either. Am I locked out? I don't necessarily need to upgrade right now.

 

Thank you,

Dan

Delete
deleting
Downloading
Storage
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    dhm2222 wrote:

    I am trying to delete files, and to download some of the files so that I can clean my stoarge out. I am unable to do either. Am I locked out?

    Dropbox doesn't prevent you from deleting or downloading files when you're over your storage quota. What, exactly, is happening when you try?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!