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richcb's avatar
richcb
Explorer | Level 3
5 years ago

Dropbox files WILL NOT DELETE! Have no option to Delete!

I have cleared out all data from my DropBox due to failed functions.    There remain TWO FILE backups in Dropbox that have no function option connected to them.  They will not open!  There is no wa...
Delete
Restore or delete
  • Jay's avatar
    Jay
    5 years ago

    If that's the case, then most likely they've been deleted, which is why there's no way to access them.

     

    As these are in the recent files section, they will be removed as they get pushed off the list when new files are uploaded/edited or accessed.

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Any chance of a screengrab with any personal info blocked out?

Judy Tergis's avatar
Judy Tergis
New member | Level 2
4 years ago
Mark wrote:

Any chance of a screengrab with any personal info blocked out?


  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hi there Judy Tergis; thanks for joining the discussion here and happy Friday!

     

    It seems that your browser is acting up and missing some visual elements there. Can you clear its cache and see if you still don't get the delete option?

     

    In that case you could also use another browser or a private browsing window.

     

    Let us know how it goes, Judy!

    • Judy Tergis's avatar
      Judy Tergis
      New member | Level 2
      4 years ago

      That is it!  I had to set the Retina display to default in preferences to access the bottom of the list.  For some reason there was no ability to scroll down.  Thanks for the quick reply.  

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        No biggie, Judy; glad to hear it's resolved now.

         

        Have a lovely weekend ahead and see you around the Community!

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