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Forum Discussion
Dropbox deleted 2GB of data from my computer while syncing.
I have 9,75 GB limit on DB, and I used 3,99. Suddenly, I noticed on my cell phone that a number of documents were missing. Only 1.66 GB left. I checked on the laptop syncing with the DB and saw that all the data was there. I started a sync to get all 3.99 GB to the DB and instead of the 3.99 going to the cloud, the DB deleted the data from my computer and left me with the 1.66 that was in the cloud. How do I get my data back?
- Nancy
Dropbox Staff
Thanks for your post, DimeAt! Let’s have a look.
To confirm, you’re not seeing your missing files on your web account, correct?
Have you also checked your Events and Deleted files pages?
Were those files in a shared folder perhaps? If yes, have you also checked your Shared tab?
Keep me posted for any updates.
I checked Nancy. I chacked everywhere, but nothing. It is interesting that while syncing I expected the files from the DB folder to be uploaded to the cloud, but when the sync finished I saw that the DB deleted the data from the My Computer folder and made the folder the same as the cloud instead of the other way around. I am desperate for the data back as I need it badly. Please, please help me!!!
- Hannah
Hey DimeAt, in your initial post, you mentioned that "you started to sync"; can you please clarify?
Was syncing paused before that?
In any case, if the files never made it to your Dropbox account, meaning they never actually synced, I'm afraid there's no way to retrieve them through Dropbox.
Have you tried some kind of third party app, that would help you retrieve them from your computer's hard drive?
