Dropbox asks to install word? | already installed!

[saulors]

Hi, I use dropbox in all my devices for some time now, with no issues; recently I am facing this situation: when I want to edit a DOCX file, I usually navigate in the folders and command to open the file, next selecting the Word app. From a couple weeks ago I can't do that in my iphone, for when I click open and select the word app, it will present me a dialog asking me to install word app, suggesting opening the appstore (which I open, just to find the word page with the "open" button, instead of the install), and latter when I click "ok" and return to the dropbox, it will tell me that eventually the app will inform that the installation is finished, but never does, and we're back to the beginning. I am using the latest ios, latest dropbox and word apps, both from appstore. Worth mentioning that the file is mine, not shared, and everything was working as it should some weeks ago; also, have removed and reinstalled word.

Any ideias?

Best regards!

[saulors · Accepted solution]

Inexplicably yesterday I was trying (for the tenth time) to open the file in iphone and it worked, as simple as that. Umbeliveable!

[Wsk]

Please confirm

[Dean7789]

This just happened to me today 03/14/2023.  Annoying as all get out.  Any solutions?

[Hannah]

Hey @Dean7789, sorry to see you're having this issue.

Can you let me know which iOS version you're running and which Dropbox version too?

[Dean7789]

Hi Hannah.  Dropbox app 318.2.2. /IOS 16.3.1.  I hard reset my iPad and logged out and back into Dropbox and it now appears to be working.