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eetadafe86's avatar
eetadafe86
Explorer | Level 3
2 years ago

Dropbox Account and all files deleted

It is ridiculous that there is no direct support email of any kind. This my only means of communication.   All of my files and my account have been deleted!!!!!!!!   No Email or Evidence of w...
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eetadafe86's avatar
eetadafe86
Explorer | Level 3

On my personal account there is no error message, it is completely erased.

On my work  business account 'This account has been suspended please speak to administrator' 

 

I can not do my job without access to those work files on the business account. 

 

The Whole scenario is ridiculous. 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Mark is correct, if the team admin has suspended your Dropbox account, then our support team wouldn't be able to assist, since your account is technically owned by the team admin.

 

You can try contacting them directly in order to unsuspend your account, and if need be, convert your account back to a Basic plan away from the team.

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