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eetadafe86's avatar
eetadafe86
Explorer | Level 3
2 years ago

Dropbox Account and all files deleted

It is ridiculous that there is no direct support email of any kind. This my only means of communication.   All of my files and my account have been deleted!!!!!!!!   No Email or Evidence of w...
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eetadafe86's avatar
eetadafe86
Explorer | Level 3

On my personal account there is no error message, it is completely erased.

On my work  business account 'This account has been suspended please speak to administrator' 

 

I can not do my job without access to those work files on the business account. 

 

The Whole scenario is ridiculous. 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Dropbox cannot help with the work account one - the only person who can is the Business Administrator. 

 

And if your personal account was also using a licence of the business plan (which I suspect), again, the only people who can help here are them. Contacting Dropbox wont help I'm afraid as its the admin of the team (i.e. the business you work for) which has done this. 

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