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Forum Discussion
Dropbox Account and all files deleted
It is ridiculous that there is no direct support email of any kind. This my only means of communication.
All of my files and my account have been deleted!!!!!!!!
No Email or Evidence of w...
Mark
Super User II
Super User IIWhat is the error message when you try and log on eetadafe86
If it was linked to a business teams account and, as you said, that has been disabled/closed then all associated accounts are also removed. The only way to solve that is via the business admin - they wont talk to anybody who was a user of the team.
And you wont get a call, that's for paying business users only. If you want email support go to www.dropbox.com/support and log a ticket. Make sure you are NOT logged in to anywhere (even here) if you are on a free account.
On my personal account there is no error message, it is completely erased.
On my work business account 'This account has been suspended please speak to administrator'
I can not do my job without access to those work files on the business account.
The Whole scenario is ridiculous.
- Mark
Dropbox cannot help with the work account one - the only person who can is the Business Administrator.
And if your personal account was also using a licence of the business plan (which I suspect), again, the only people who can help here are them. Contacting Dropbox wont help I'm afraid as its the admin of the team (i.e. the business you work for) which has done this.
- Jay
Dropbox Staff
Mark is correct, if the team admin has suspended your Dropbox account, then our support team wouldn't be able to assist, since your account is technically owned by the team admin.
You can try contacting them directly in order to unsuspend your account, and if need be, convert your account back to a Basic plan away from the team.
