Deleted messages not restoring.

[anjar]

plz help

[Mark]

We need more info here. 

What are you trying to restore from where and whats the error?

[anjar]

On 7 may 2023 by mistakely I have deleted more than 250+ Phots and videos.

And now I am trying to restore that .but I am not able to restore them .

When I am taking help from contact support then they are giving a link after questioning them .

And by clicking on the link a see my deleted files but there is no option to download or restore it

[Rich]

---

@anjar wrote:

On 7 may 2023 by mistakely I have deleted more than 250+ Phots and videos. ... there is no option to download or restore it

---

If you're on a Basic (free) account, you can only restore files that were deleted within the last 30 days. If the files were deleted on May 7, you wouldn't be able to restore files from that long ago.

[Megan]

Hi @anjar, sorry to hear about that! 

I'm afraid there's no way to recover files outside of your recovery period (30 days on Basic). 

Provided these files were deleted back in May, then there'd be no way to restore them. Can you send me your ticket number reference, in order for me to locate it on my end?

[anjar]

Dear Sir ,
I beg to say that please help if possible,or any charge it will take then I am ready to give ,but please help me.
It's very important for me .🥺🥺🙏🙏

[Rich]

---

@anjar wrote:
I beg to say that please help if possible,or any charge it will take then I am ready to give ,but please help me.

---

It's simply not possible. Once you're beyond your recovery period, it's not possible to recover deleted files. They're already permanently deleted.