We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Tony FIorillo's avatar
Tony FIorillo
New member | Level 2
2 years ago

Deleted folder

Hello

I am no longer able to find a folder in dropbox, it was very important for me. May be I coud have deleted it by mistake, but I do not know when it could have been happened. It is not in my wastebasket. Could someone tell me if Dropbox offers a service to recovery deleted files or folders that are not in the wastebasket? Of course, no probem if is a payment service.  Thanks and regards

Tony 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi Tony

     

    Have a look at www.dropbox.com/events - does that show it?

     

    It will only be recoverable within 30 days if you are a free user or 180 days if paid. Note that it wont work to upgrade now as the deletion window is based upon plan at point of deletion. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!