Removed Folders and files on 17-02-2023, can't restore them
Accepted Solutions
Hi @Goma85, happy Monday, let's jump into this!
If you want to recover deleted content back from January, it wouldn't work to upgrade your account. Essentially, when you upgrade your account, the extended recovery time is only effective from that point on. It does not work retroactively.
I could send you an email, in order for us to have a closer look into this, but I can't promise you that the folder will be recoverable.
Let me know how you wish to proceed!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Goma85, happy Monday, let's jump into this!
If you want to recover deleted content back from January, it wouldn't work to upgrade your account. Essentially, when you upgrade your account, the extended recovery time is only effective from that point on. It does not work retroactively.
I could send you an email, in order for us to have a closer look into this, but I can't promise you that the folder will be recoverable.
Let me know how you wish to proceed!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!
@EW-f wrote:
I am on a basic account, but if I upgrade my account will it be possible then?
No.
Upgrading isnt retroactive. So you would only start benefitting from the 180 day recovery window from the day you paid.
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