Cropping or color adjusting JPGs using Dropbox results in them turning upside down!

[shirley s.2]

I took photos on my Android, uploaded them to Dropbox, and they all looked fine, correctly oriented.  I then decided to crop some of them and adjust the color on a few (some things are worth waiting for!).

Okay, but the problem is that once I crop and/or adjust the color, the photo turns itself upside down and cannot be corrected.

Did I try to use the rotate facility to flip it back? Yes. It, seemed to take but would not save and thereafter, insists on being upside down.

Did I try and refresh the screen? Yes.

Did I try both to overwrite and save a copy? Yes. Both options give the same bad result.

The photos are seemingly screwed up forever and cannot be fixed. This actually happened to me a couple years ago and I decided then that Dropbox was "no good" for editing. I was too busy to mess with it after one frustrating phone call to the help desk, as they could not figure it out.

Now, all this time has passed and I would like to use the editing features of Dropbox. And I see that the problem still remains for me.

Does anyone out there use the Dropbox editing features? Has anyone else had this problem??  If so, is it fixable???

[shirley s.2]

And just now I uploaded (from my Android Samsung) a couple photos that I took this morning in my house and into the new folder I created this morning. Same thing. They were fine when I had them on the phone (one portrait and one landscape) and uploaded them. Once I edited them withing Dropbox they turned themselves upside down. Here is one of the two.

[Jay]

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running?

[shirley s.2]

I have already tried both Firefox and Chrome. Same results. Do you want me to additionally try the incognito/private mode?

[Megan]

If you could give that a go, that'd be amazing @shirley s.2!

Provided that this doesn't make any difference, let me know. 

[shirley s.2]

The incognito mode did not help.

[Megan]

I'm assuming based on everything that you mentioned that this only happens with specific files, right @shirley s.2? 

You mentioned that this was apparent and happened again some years ago. When did this start happening again? 

[shirley s.2]

If I remove the jpgs to the C drive (give up on DropBox) then everything is fine. The photos are back to normal. I have quite an investment in DropBox and I would rather stay with it.

[Walter]

In that case, have you tried reaching out to our support team directly for further assistance with account and device specific information @shirley s.2? 

[shirley s.2]

Yes, but no luck yet.

[Nancy]

@shirley s.2, one last thing I’d like to clarify; did you upload those images to your Dropbox account manually via the mobile app or automatically via camera uploads?

Other than that, I could find your support ticket in our system and I can see you just had an update from our specialized team. I’ve also left them a note with our convo here.