You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Matt Busfield's avatar
Matt Busfield
Explorer | Level 4
2 years ago

'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

Afternoon   I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'     I also get an error when trying to remove access to some on a ...
Delete
Error Messages
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for that, Matt!

 

Out of curiosity, do you currently have the desktop app installed on your device? If yes, I’d like you to try and delete a file from there and let me know if any type of error message pops up.

 

Other than that, can you also switch web browsers, and see if the error persists?

Tricia51's avatar
Tricia51
Explorer | Level 4
2 years ago

I am having the same problem

All my files are resisting being deleted but i am getting plenty of messages to expand my drop box capacity! If you find an answer, I'd be most grateful.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!