Can't select section to comment on

[Tobias Meier]

Hi everybody,

I have encountered a problem where, if I try to use the "Comment in a section" feature, it behaves strangely. It lets me drag the rectangle, but I cannot go further. It's like as if I keep the Mouse button clicked (like a rectangle selection in Photoshop, for example) when I'm not.

I have asked my co-workers to check if it's just me, they have the same problem.

Is this solvable somehow?

Thank you very much for your help.

[Nancy]

Hi @Tobias Meier, thanks for bringing this to our attention. 

Have you tested this on different browsers, or even via incognito window? 

Out of curiosity, are you and your co-workers part of a Business team and you're all having this issue, or is it happening individually for each one of your personal Dropbox accounts?

Let me know.

[gingerbee]

I am also having the same problem!
I tried uploading a smaller file with single pages instead of spreads (it's a catalog)
I tried using Edge instead of Chrome
I tried it on multiple computers
My client is also having the same issues
My client is a

[gingerbee]

We're both using personal accounts

[brianscm]

I am having this same issue on a business account at 6 different users. Firefox, Chrome, and Safari. 

[jeffsabscm]

This problem persists regardless of browser (Chrome and Safari). Incognito mode does not change the behavior. Major problem for our org as we are on a deadline.

[Sam DBX · Accepted solution]

Hi everyone 👋🏽

Our team has implemented a fix.

Can you let us know if you're still having issues?

Thanks,

Sam 

[Tobias Meier]

I have tried the feature just now and it works perfectly!

Thank you very much! 

P.S.: Just to reply to the previous question about the browser and subscription type: me and my co-workers all are in the same Business subscription and we are all using the latest version of Chrome.

[Sam DBX]

Great news, thanks @Tobias Meier for clarifying as well.