Can not Delete files with this name "one.attlocal.net's invalid files"

[sclippy]

I have several files that I am trying to delete in my DB.  When I select them and then Delete, a few seconds later, they reappear. 

see image below.  There are 4 folders total, sometimes more, but they all have the same "Invalid files" at the end.

[Walter]

Hey @sclippy - sorry to jump in here, but could you try checking the version history of a sample file of the problematic ones to see which device, application/process or user is adding it back to your account? 

[sclippy08]

there are no files within these folders.  When I double click to open it, nothing happens.

These files only show up on 2 different computers.  I have access to both and tried to delete on both, but they keep showing up again.

[Hannah]

Thanks for trying, @sclippy08.

In this case, I would suggest reaching out to our support team directly.

They should be able to take a look into your account and assist you further.

Once you have your ticket number, make sure to send it to us as well.

Thanks!

[sclippy]

I have sent an email to the Support team.  Hopefully I will hear back from them soon.

thank you!

[sclippy]

Here is the ticket number

Ticket #23105466

[Walter]

Thanks for the ticket ID @sclippy 

I've located it in our system and passed your comments on. For any additional assistance, I'd suggest getting back to the agent who's handling your case. 

Happy New Year!