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I have several files that I am trying to delete in my DB. When I select them and then Delete, a few seconds later, they reappear.
see image below. There are 4 folders total, sometimes more, but they all have the same "Invalid files" at the end.
Hey @sclippy - sorry to jump in here, but could you try checking the version history of a sample file of the problematic ones to see which device, application/process or user is adding it back to your account?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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there are no files within these folders. When I double click to open it, nothing happens.
These files only show up on 2 different computers. I have access to both and tried to delete on both, but they keep showing up again.
Thanks for trying, @sclippy08.
In this case, I would suggest reaching out to our support team directly.
They should be able to take a look into your account and assist you further.
Once you have your ticket number, make sure to send it to us as well.
Thanks!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have sent an email to the Support team. Hopefully I will hear back from them soon.
thank you!
Here is the ticket number
Ticket #23105466
Thanks for the ticket ID @sclippy
I've located it in our system and passed your comments on. For any additional assistance, I'd suggest getting back to the agent who's handling your case.
Happy New Year!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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