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I have several files that I am trying to delete in my DB. When I select them and then Delete, a few seconds later, they reappear.
see image below. There are 4 folders total, sometimes more, but they all have the same "Invalid files" at the end.
@sclippy wrote:
I have several files that I am trying to delete in my DB. When I select them and then Delete, a few seconds later, they reappear.
If a file is reappearing after you've deleted it can often mean that the file was unable to be deleted on one of your linked devices.
You delete a file. Dropbox sends the deletion even to all of the devices linked to your account so they can delete the file as well. One device is unable to delete the file, possibly because it's in use or otherwise locked. A moment later Dropbox on that computer sees the file is still in the Dropbox folder and syncs it back to your account. This gives the appearance that the file has reappeared.
Use the version history of one of the files to determine which device it's syncing from. Once you figure that out, you'll need to figure out why the file can't be deleted on that device.
that makes sense, thanks. The folder is synced between me and another computer. How do I find the "version history"?
@sclippy wrote:
How do I find the "version history"?
My bad. I meant to include a link in my last reply. Sorry.
thanks! I will give it a try!
Hi again, I tried to find the version history, but there it does not show any activity.
Am I in the right place?
Hi @sclippy, there isn't any version history for folders, but for individual files instead. Are there files in those folders? If so, you can check the version history on one of those files.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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These are not folders even though they look like it. nothing opens when I double click on each one.
Hey @sclippy, do you see these folders in the local Dropbox folder on your computer? And if so, are you able to delete them from there?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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yes, they are on my DB as folders with my other folders on my desktop. Everytime I delete them, they come back. I have gone to the online DB and deleted from there, but they still come back.
Hi there!
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