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Trush861's avatar
Trush861
Helpful | Level 5
2 years ago

Can no longer save current or new MS word or excel file on dropbox with android devices.

I can no longer save current or new Ms word or excel files on dropbox, when I try and do so I get "Can't edit - This file is read-only. To edit it, first save a copy of the file". I get this even on ...
Android OS
App integrations
Edit
Editing
Error Messages
Mobile
Mobile App
Tablet
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Vince A.2, sorry to hear you're having issues with this.

 

Can you please let us know your device's exact OS version and the version of the apps involved as well? 

 

Thanks!

Vince A.2's avatar
Vince A.2
Explorer | Level 3
2 years ago
Dropbox 338.2.2, microsoft office 365 16.0.16227.20212, Android 13.
Tried editing and saving word documents created with office 365 and Microsoft Word 2010
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Can you maybe try the standalone MS Word and MS Excel apps instead of Office 365 and let me know if the issue persists then Vince A.2? 

    • Vince A.2's avatar
      Vince A.2
      Explorer | Level 3
      2 years ago
      Using standalone MS word on a mobile device won't work because you need to install a paid subscription of office 365 mobile app in order to edit MS word documents on a mobile device.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Vince A.2, does uninstalling and reinstalling both Dropbox and the MS Office apps help at all?

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