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Forum Discussion

Trush861's avatar
Trush861
Helpful | Level 5
2 years ago

Can no longer save current or new MS word or excel file on dropbox with android devices.

I can no longer save current or new Ms word or excel files on dropbox, when I try and do so I get "Can't edit - This file is read-only. To edit it, first save a copy of the file". I get this even on ...
Android OS
App integrations
Edit
Editing
Error Messages
Mobile
Mobile App
Tablet
Vince A.2's avatar
Vince A.2
Explorer | Level 3

Has anyone fixed this issue? I've been having this issue for quite some time now. I can edit a word doc on my PC, save it and can view it anywhere on any PC, phone or laptop.

I can open the same word doc named "storage catalog" from my phone's dropbox app, select office 365 as the default app to view and edit. After editing the document and trying to save, I get this message "Can't edit - This file is read-only. to edit it, First save a copy of the file"

I would save the file under a smiliar name such as storage catalog V2, it will not save the newer version name, the original file name "storage catalog V1" remains unedited despite trying to save it.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there Vince A.2, sorry to hear you're having issues with this.

 

Can you please let us know your device's exact OS version and the version of the apps involved as well? 

 

Thanks!

  • Vince A.2's avatar
    Vince A.2
    Explorer | Level 3
    2 years ago
    Dropbox 338.2.2, microsoft office 365 16.0.16227.20212, Android 13.
    Tried editing and saving word documents created with office 365 and Microsoft Word 2010
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Can you maybe try the standalone MS Word and MS Excel apps instead of Office 365 and let me know if the issue persists then Vince A.2? 

      • Vince A.2's avatar
        Vince A.2
        Explorer | Level 3
        2 years ago
        Using standalone MS word on a mobile device won't work because you need to install a paid subscription of office 365 mobile app in order to edit MS word documents on a mobile device.

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