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Forum Discussion

Trush861's avatar
Trush861
Helpful | Level 5
2 years ago

Can no longer save current or new MS word or excel file on dropbox with android devices.

I can no longer save current or new Ms word or excel files on dropbox, when I try and do so I get "Can't edit - This file is read-only. To edit it, first save a copy of the file". I get this even on ...
Android OS
App integrations
Edit
Editing
Error Messages
Mobile
Mobile App
Tablet
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Pat7330890, thanks for posting here!

 

Can you clarify the OS you're using on your Pro Pixel, along with the version of the app that you have installed there? 

 

If you have any screenshots of the exact error message you get, that'd be amazing. 

 

Keep me posted! 

Vince A.2's avatar
Vince A.2
Explorer | Level 3
2 years ago

Has anyone fixed this issue? I've been having this issue for quite some time now. I can edit a word doc on my PC, save it and can view it anywhere on any PC, phone or laptop.

I can open the same word doc named "storage catalog" from my phone's dropbox app, select office 365 as the default app to view and edit. After editing the document and trying to save, I get this message "Can't edit - This file is read-only. to edit it, First save a copy of the file"

I would save the file under a smiliar name such as storage catalog V2, it will not save the newer version name, the original file name "storage catalog V1" remains unedited despite trying to save it.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there Vince A.2, sorry to hear you're having issues with this.

     

    Can you please let us know your device's exact OS version and the version of the apps involved as well? 

     

    Thanks!

    • Vince A.2's avatar
      Vince A.2
      Explorer | Level 3
      2 years ago
      Dropbox 338.2.2, microsoft office 365 16.0.16227.20212, Android 13.
      Tried editing and saving word documents created with office 365 and Microsoft Word 2010
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Can you maybe try the standalone MS Word and MS Excel apps instead of Office 365 and let me know if the issue persists then Vince A.2? 

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