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Audio transcription malfunction, hard line breaks partway across every line

Audio transcription malfunction, hard line breaks partway across every line

halfpenny
Explorer | Level 3

Recently when I have copied .wma audio transcripts from Dropbox to a Word document, the text inserts a hard line break on every line of the page about 2/3 horizontally across the page, with breaks landing in mid sentence. It never used to do this.

 

The previous transcription format wasn't all that great either, and needed a certain amount of cleanup, but this latest glitch makes the transcribed text almost impossible to work with.

 

Needless to say this is very annoying, as I use the transcript feature a lot. Could this problem please be addressed?

13 Replies 13

LadyBug17
Explorer | Level 3

This issue is still happening as of 3:50pmPT

Any progress in solving it?

DBX_Pedro
Community Manager

Hi everybody,

 

Thanks for getting in touch about this issue.

 

Our team is already looking into it.

 

Would it be alright if we contacted you through the email associated with the accounts?

 

We'll share more details as soon as we have them.  

LadyBug17
Explorer | Level 3

Thank you. Yes, email is fine. I appreciate the efforts.

halfpenny
Explorer | Level 3

Yes thanks

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    halfpenny Explorer | Level 3
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    LadyBug17 Explorer | Level 3
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    DBX_Pedro Community Manager
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