We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Megrstephens's avatar
Megrstephens
New member | Level 2
3 years ago

Alphabet slider on the Dropbox app on iOS doesn't work with folders

On Dropbox app iPhone iOS 15 There is an alphabet slider that you can use to jump to different parts of your dropbox quickly. You used to be able to use it for any file in dropbox, but now it doesn’...
GUI
Mobile
Mobile App
Organise
Sort and Preview
Sorting
  • awestort's avatar
    awestort
    7 months ago

    Hello! Unfortunately we no longer have the alphabet slider, but we do have a new file scrubber to help you quickly scroll through your files. If you tap, hold, and drag the file scrubber down you should be able to easily scroll through your content. When scrolling through files specifically, you'll be able to see the first letter of the files you're scrolling through as well. I have included a screenshot of what the experience looks like below! Hope this helps. 

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there SConnon!

 

When did you first notice this behavior? 

 

Would you mind sending me a couple of screenshots, in order for me to have a visual idea too? 

SConnon's avatar
SConnon
Helpful | Level 6
7 months ago
I noticed it after the alphabet finder was removed from Dropbox and you told us a what you are calling a “scrubber” has replaced it. I have tried but failed to ever find anything resembling a scrubber or any kind of replacement for the alphabet finder. Please bring back the alphabet finder as it worked perfectly.
  • SConnon's avatar
    SConnon
    Helpful | Level 6
    7 months ago

    I did uninstall and reinstall the app a month or so ago when you first mentioned a scrubber and I have emptied the cache several times now. I have never seen a scrubber. I only held the 3 dots down because I was doing anything I could possibly think of to find this thing you call a scrubber. Please bring back the alphabet finder, which worked perfectly.

  • SConnon's avatar
    SConnon
    Helpful | Level 6
    7 months ago

    I finally found this scrubber feature you mentioned! It was apparently hiding behind my finger during active scrolling and so I wasn't seeing it. However, now that I have found it and tried it a few times, I find that it isn't useful for me and I will not use it going forward. Maybe its more useful for folders with thousands of files, but not useful for my folders with hundred of files. The Alphabet selector worked so well. I would love to see it come back.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey SConnon, thanks for your feedback and for the update here.

     

    You mentioned holding the 3 dots to the right of a file name in order to see the scrubber, however, you don't need to do that to see it.

     

    If you simply scroll down your screen, do you not see the scrubber at all?

  • SConnon's avatar
    SConnon
    Helpful | Level 6
    7 months ago

    I scroll in my Dropbox all the time, as I have a lot of files, and I have never seen a scrubber on my iPhone or iPad.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hmm, that's strange, it works fine on my iPhone.

     

    If you haven't already, can you also uninstall and reinstall the app?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!