All my files are gone after using my account to share files with a colleague

[jzbrooklyn]

This morning dropbox asked me to 'create an account'. I've had a personal account for nearly a decade. I used it yesterday to share files with a colleague who has an account through his charity. He did something on his end. I'm not sure what. But now I don't have an account. I don't have two accounts under different emails, so it's not that.

And because dropbox now thinks I'm a new user with a lowly basic account, I have no access to actual support.

Anyone have any thoughts?

Thanks,

j

[Rich]

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@jzbrooklyn wrote:

I used it yesterday to share files with a colleague who has an account through his charity. He did something on his end.

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Did he invite you to join a Business team account? And if so, and you accepted, did he later remove you from the team? If so, you merged your account into his (making him the owner) and when removed from the team your account was deleted.

Does that sound like what happened? If not, please describe the exact steps taken to share the files, and what options you chose.

If that is what happened, you need to go back to your colleague and ask them to first restore your account, and then convert it back to an individual account.