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bersona3's avatar
bersona3
Explorer | Level 3
3 months ago

All files are missing from my account.

Hi! I'm running into trouble with my account. I just signed in to access my older files (I have had a Dropbox account for around 10 years now, though I have never been on anything above the free plan...
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bersona3's avatar
bersona3
Explorer | Level 3

Hey Walter, thanks for the reply.

 

The files were definitely on my account when I last signed in, which would have been in December. Some of these files had been on the account for over 10 years, they were 100% uploaded. The notifications for the account mention being low on storage space, so I absolutely had files stored... They've just all vanished without warning.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the additional information @bersona3

 

Since you made sure that you're looking at the correct account and since there's no file activity showing in your events page and you can't find those files in your deleted files page, the Sharing tab and/or your backups page, I'm afraid we won't be able to help much from our end.

 

That said, if you'd like to have a further look internally, please let me know and I'll reach out via email to investigate further. 

  • bersona3's avatar
    bersona3
    Explorer | Level 3
    3 months ago

    Thanks for the reply. I would love if you could reach out via the email for further investigation, thanks so much.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Sure thing @bersona3 - you've got :envelope: 

     

    Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

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