We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
All files are missing from my account.
Hi! I'm running into trouble with my account. I just signed in to access my older files (I have had a Dropbox account for around 10 years now, though I have never been on anything above the free plan...
Sorry for the delay. I just checked my emails again.
I last signed into Dropbox on December 13, 2023 (I can tell thanks to a "new sign-in on my account" email which is 100% mine) so it hasn't even been a year yet. I have emails from Dropbox between then and now, absolutely none of which mention any sort of impending deletion. And the Events page is empty, yeah.
Since it hasn't even actually been a year, and I have no emails about file or account deletion, is there anything I can do from here?
Nancy
Dropbox Staff
Dropbox StaffHey @bersona3! From what I can see in your OP, there are older notifications indeed, so it seems that your Dropbox account hasn’t been deleted.
In any case though, do you have any other email addresses? Is it possible you have a second Dropbox account where your files are stored?
Hi Nancy, thanks for the reply!
This is my only Dropbox account. I know for sure this is the correct one as there are connected devices from 7 years ago, and I haven't used any other emails on the site.
- Walter
When is the last time you remember seeing them on the website @bersona3?
If you're not seeing any signs of them in your events page, it may be that they were never uploaded in the first place.
Hey Walter, thanks for the reply.
The files were definitely on my account when I last signed in, which would have been in December. Some of these files had been on the account for over 10 years, they were 100% uploaded. The notifications for the account mention being low on storage space, so I absolutely had files stored... They've just all vanished without warning.
