We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
All files are missing from my account.
Hi! I'm running into trouble with my account. I just signed in to access my older files (I have had a Dropbox account for around 10 years now, though I have never been on anything above the free plan...
Rich
Super User II
Super User II
bersona3 wrote:
I just signed in to access my older files ... after not having signed in for a good while, and everything is gone. No files, no folders, nothing in deleted files ...
How long has it been since you last used the account? If it's been more than a year, the account would have been deleted due to inactivity, and you're now signed in to a reactivated, empty account. Unfortunately, if this is the case, once an account has been deleted due to inactivity, there's no way to recover the files that it once contained.
I don't know for sure. It probably has been longer than a year. Looking it up it's very frustrating, isn't Dropbox supposed to give you warnings via email that your account will be deleted? I have emails from years back from Dropbox, absolutely none of which even attempted to inform me about any impending file or account deletion. Extremely frustrating. Thanks anyway.
- Rich
bersona3 wrote:
... isn't Dropbox supposed to give you warnings via email that your account will be deleted?
They do. They send several emails before an account is deleted.
To be sure, take a look at your Events page. If it's empty, or only showing events since you recently signed back in, then you're most likely on a reactivated account with the previous account and contents deleted.
Sorry for the delay. I just checked my emails again.
I last signed into Dropbox on December 13, 2023 (I can tell thanks to a "new sign-in on my account" email which is 100% mine) so it hasn't even been a year yet. I have emails from Dropbox between then and now, absolutely none of which mention any sort of impending deletion. And the Events page is empty, yeah.
Since it hasn't even actually been a year, and I have no emails about file or account deletion, is there anything I can do from here?
- Nancy
Dropbox Staff
Hey @bersona3! From what I can see in your OP, there are older notifications indeed, so it seems that your Dropbox account hasn’t been deleted.
In any case though, do you have any other email addresses? Is it possible you have a second Dropbox account where your files are stored?
