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Forum Discussion
All files are missing from my account.
Hi! I'm running into trouble with my account. I just signed in to access my older files (I have had a Dropbox account for around 10 years now, though I have never been on anything above the free plan) after not having signed in for a good while, and everything is gone. No files, no folders, nothing in deleted files, nothing on the Events page saying what might have happened. Just gone.
There was nothing prompting me to make a new account or anything, it asked for my password when I signed in and if I check the account itself it still has messages from years back so the account has not been deactivated.
This is pretty disheartening for obvious reasons. Is there anything at all I can do?
Screenshots below. There are messages about being over storage limit, but would that really mean all my files would have been deleted?
- Rich
Super User II
bersona3 wrote:
I just signed in to access my older files ... after not having signed in for a good while, and everything is gone. No files, no folders, nothing in deleted files ...
How long has it been since you last used the account? If it's been more than a year, the account would have been deleted due to inactivity, and you're now signed in to a reactivated, empty account. Unfortunately, if this is the case, once an account has been deleted due to inactivity, there's no way to recover the files that it once contained.
I don't know for sure. It probably has been longer than a year. Looking it up it's very frustrating, isn't Dropbox supposed to give you warnings via email that your account will be deleted? I have emails from years back from Dropbox, absolutely none of which even attempted to inform me about any impending file or account deletion. Extremely frustrating. Thanks anyway.
- Rich
bersona3 wrote:
... isn't Dropbox supposed to give you warnings via email that your account will be deleted?
They do. They send several emails before an account is deleted.
To be sure, take a look at your Events page. If it's empty, or only showing events since you recently signed back in, then you're most likely on a reactivated account with the previous account and contents deleted.
