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Forum Discussion

_Miri's avatar
_Miri
New member | Level 2
2 years ago

Account deleted. Can I restore any of the files stored there?

I deleted my Business account. Now I'm in need of some files. Can I recover them somehow?

 

  • Rich's avatar
    Rich
    2 years ago

    Kylie93 wrote:
    My university had a Dropbox business account and I was a user. It was deleted today. Is there anyway to recover the files in this dropbox account and transfer it to my personal dropbox?

    You need to contact the team admin for the Business account and ask them to restore the account. Act quickly as they only have seven days to do it before the account can no longer be recovered. Only the team admin will be able to do this for you; Dropbox can't do it.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    _Miri wrote:

    I deleted my Business account. Now I'm in need of some files. Can I recover them somehow?


    Once an account has been deleted, it's not possible to recover the account or the files it contained.

  • Kylie93's avatar
    Kylie93
    Explorer | Level 4
    My university had a Dropbox business account and I was a user. It was deleted today. Is there anyway to recover the files in this dropbox account and transfer it to my personal dropbox?
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      Kylie93 wrote:
      My university had a Dropbox business account and I was a user. It was deleted today. Is there anyway to recover the files in this dropbox account and transfer it to my personal dropbox?

      You need to contact the team admin for the Business account and ask them to restore the account. Act quickly as they only have seven days to do it before the account can no longer be recovered. Only the team admin will be able to do this for you; Dropbox can't do it.

      • Kylie93's avatar
        Kylie93
        Explorer | Level 4
        Thank you. I have already attempted contact but they are unresponsive. I worry that they have already deleted the entire business account. Is there anything else I should do?

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