A move is taking 20 minutes and then fails to complete

[subpoenas]

Dropbox is slow and not moving files. The move is taking 20 minutes and then failing. It's affecting our workflow. 

[Hannah]

Hey @subpoenas, thanks for reaching out to the Dropbox Community.

How are you performing this move? Using our website or the Dropbox folder on your computer?

If you're doing it through the website, have you tried it from a different browser or a private browsing window, to see if it helps?

Keep me posted.

[subpoenas]

I'm performing this move using the website. 

I have tried a different browser and private browser. I have also cleared my cookies, cache, and browsing history. 

[Megan · Accepted solution]

Hi @subpoenas, what is the size of the content you're moving? 

Have you tried the desktop app, by any chance?