sync stuck and nothing works

[jcook2244388]

Hello all, my dropbox is stuck sycning at 357 files.  dropbox support keeps telling me the same thing to do over and over and wont reply my emails.  they keep saying to uninstall and reinstall.  I have done it several times with no luck.  also have tried so many other things like signing in and out, pausing sync and resuming.

nothing seems to work.  I have plenty of space in dropbox and on my computer.  I just updgraded my plan hoping that would do it but no luck.

any ideas?  i read a bad file name could do this, but how can I find the file name?  

thanks!

[Nancy]

I’m sorry to hear about this issue, @jcook2244388. 

Can you please send me the ticket number from your convo with our support team? 

If you open your local Dropbox folder and navigate through your files/folders, do any of them have blue syncing icons next to them and these characters in their filename?

Keep me updated.