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Hi. I've set up addtodropbox on my desktop pc but none of the 6 tests sent have uploaded to the Email Attachments folder. Yes I'm using the @addtodropbox.com email provided. Sent from both mac and gmail accounts. What am I doing wrong?
Hey @DMacMelbourne - sorry to hear you're having issues with this.
Have you ensured that your emails are within limit as per this Help Center article?
Let me know and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Could you try another browser and let me know if you get the same results @DMacMelbourne?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @DMacMelbourne, just to clarify, are you trying to send attachments to your Dropbox account, or your actual emails themselves?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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@DMacMelbourne wrote:
I’m trying to email to my @addtodropbox.com address. Dropbox says I’m set up but none of the emails land in my ‘Email Attachments’ folder.
I think you've misunderstood how the feature works. It doesn't save email messages; only attachments. If you send an email with an attachment, the attachment is saved to the folder. The message itself is not saved.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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