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thecreativeoffices's avatar
thecreativeoffices
Explorer | Level 4
3 years ago

macOS Monterey 12.0.1 - "Dropbox Folder Missing"

The other day, I rebooted my Mac and Dropbox greeted me with the following notification:

 

"Dropbox Folder Missing.

 

Your Dropbox folder has been moved or deleted from its original location. Dropbox will not work properly until you move it back. It used to be located at: /Volumes/Data/DB/Dropbox

 

To move it back, click "Quit" below, move the Dropbox folder back to its original location, and launch Dropbox again.

This computer was previously linked to xxx@xxx.com's account.

 

If you'd like to link to an account again to download and restore your Dropbox from the web version, click "Relink".

 

I checked to make sure the folder in question was still there -- and it is. So I quit and tried again. Same notification.

 

So I figured it was some kind of weird glitch, relinked the account to a new Dropbox folder, downloaded files and went on with my day.

 

Fast forward to today. I rebooted my Mac again, and when it started it, the same Dropbox notification appeared. The folder is still there. The files are still there. But Dropbox is not connecting.

 

I'm not enthusiastic about the idea of downloading a few hundred gigs of data *again*... So what's going on with Dropbox? It's worked flawlessly so many years I've forgotten how long. 

 

Is this happening for anybody else, and what solution(s) did you find?

 

Thanks in advance for your time and thoughts.

Desktop
Folders
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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi thecreativeoffices, thanks for bringing this to our attention.

    Did this occur after a Mac OS update, or any other updates?

    Did you enable iCloud or make any other system changes?

    This will help me to assist further!
    • thecreativeoffices's avatar
      thecreativeoffices
      Explorer | Level 4
      3 years ago

      Hi Jay,

       

      Thanks for the response.

       

      The most recent system change I made was a few days ago; I swapped out an external hard disk drive that I was using for Time Machine. It was several years old and beginning to fail. Dropbox had nothing to do with that disk. Prior to that, I upgraded to macOS Monterey in early November, and everything was fine with Dropbox afterward.

       

      I can't think of any other major changes...

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Was the Dropbox folder itself located on the old external drive, or an internal drive?

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