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Re: green check mark for Dropbox

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green check mark for Dropbox

ezballa69
New member | Level 2
‎10-12-2018 04:56 PM
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Dropbox says it is synced, but files do not show any green check marks. Have uninstalled and installed still no luck.

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Accepted Solutions

Lusil
Dropbox Staff
‎10-12-2018 05:05 PM
Go to solution
Sorry to hear that, @ezballa69. 
 
As a first step, could you please check if there are any third-party apps that might be blocking/hindering the desktop app to run, like an antivirus? Try temporarily disabling your antivirus or security program or configure your firewall to work with Dropbox.
 
If that doesn’t resolve your concern, could you please see if the desktop app running and if you’re seeing any icons on your files? Also, a screenshot (omitting personal info) showing what the Dropbox icon reads when you hover over it would be very helpful. 
 
Thanks in advance! :grinning:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Lusil
Dropbox Staff
‎10-12-2018 05:05 PM
Go to solution
Sorry to hear that, @ezballa69. 
 
As a first step, could you please check if there are any third-party apps that might be blocking/hindering the desktop app to run, like an antivirus? Try temporarily disabling your antivirus or security program or configure your firewall to work with Dropbox.
 
If that doesn’t resolve your concern, could you please see if the desktop app running and if you’re seeing any icons on your files? Also, a screenshot (omitting personal info) showing what the Dropbox icon reads when you hover over it would be very helpful. 
 
Thanks in advance! :grinning:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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