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ry1633's avatar
ry1633
Explorer | Level 4
8 years ago

cannot create shared link to a folder

Hello I just uploaded a folder of files to my Dropbox that I want to share.  Problem is that when I got to that folder (and yes it has sync'ed so all is well there), and I click on Sharing.  It gives me the option to "Create Link", but when I click on "Create Link" it does nothing.  No link or anything.    I tried it both Firefox and IE, and it still did it.  And I have the lastest versions of both browsers with up-to-date patches.

  • Hey there (Rawku), based on your description, I’d suspect an underlying syncing issue; let me send you some pointers below & I’ll follow-up on the results you’re getting on your end! 
     
    As an initial step, can you make sure that you’re running the latest stable version of the application on your Mac/pc (61.4.95), you’ve made all OS updates & you’re not using Symlinks? It’s also advisable to make sure Dropbox is syncing correctly on your menu bar, as below: 
     
    Spoiler
     
    That essentially means that once you hover your mouse over the Dropbox icon, you’ll see the syncing status (eg. Up-To-Date, Indexing &c). You can also have a look at the overlay icons on your device :arrows_counterclockwise:/ :white_check_mark:. Do they appear as expected? 
     
    If you suspect that something isn’t working correctly, I’d like to point you towards third party apps that may be obstructing our updates in the background (eg. some users have reported that the application "Boxifier"blocks the installation from being carried correctly). To my mind, you could troubleshoot the syncing issue you’re facing by re-installing our app (& you can reference the steps outlined below to get going with that)
     
    Spoiler
    • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the :gear: icon in the Notifications panel and select "Quit Dropbox".
    • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
    • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  
    • At that point, I’d suggest disabling any Security/Antivirus programs & give our offline installer a try: https://www.dropbox.com/downloading?plat=win&type=full (Windows) 
    (Note: If you’re working on a Mac, you may follow this set of steps below.) 
     
    Spoiler
     
    • Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox".
    • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action. 
    • Reinstall the Dropbox desktop application following these steps:
    • Disable any Security/Antivirus programs & download our offline installer:  https://www.dropbox.com/downloading?plat=mac&type=full (Mac)
    • Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.
    You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with that on this discussion here. Thanks again for posting us on the Dropbox Community on the matter!
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff

    Hi ry1633 

    Can you please try in incognito mode as well? Does this occur with all files or with a specific one?

    There might be an add-on that interferes, so trying in incognito and clearing your cache might help. 

    Can you please let me know, since it might need to be a specific case, that has to be looked into via email.  

    Thanks, 

    JaneA

    • ry1633's avatar
      ry1633
      Explorer | Level 4

      what is incognito mode and how do I use it?  Never used that in Dropbox before.

    • ry1633's avatar
      ry1633
      Explorer | Level 4

      never mind. I tried it in Private Mode in Firefox after clearing my cache and it still didn't work.  Also disabled all add-ons and that also did not fix my problem.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff

        Hi ry1633 

        The incognito mode in chrome is the same as the private mode in Firefox.  

        Have you tried it using the "chrome" browser?  

        Also, can you please try sharing the link through your desktop? You can find relevant instructions here: 

        Thanks, 

        JaneA

  • Rawku's avatar
    Rawku
    New member | Level 2

     

    Hi Dropbox

    I use your 'create a shared link' about 20 times a day. Now when i right clik on my desktop app it doesnt give me that option.

    Can you explain?

     

     

     

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      Hey there (Rawku), based on your description, I’d suspect an underlying syncing issue; let me send you some pointers below & I’ll follow-up on the results you’re getting on your end! 
       
      As an initial step, can you make sure that you’re running the latest stable version of the application on your Mac/pc (61.4.95), you’ve made all OS updates & you’re not using Symlinks? It’s also advisable to make sure Dropbox is syncing correctly on your menu bar, as below: 
       
      Spoiler
       
      That essentially means that once you hover your mouse over the Dropbox icon, you’ll see the syncing status (eg. Up-To-Date, Indexing &c). You can also have a look at the overlay icons on your device :arrows_counterclockwise:/ :white_check_mark:. Do they appear as expected? 
       
      If you suspect that something isn’t working correctly, I’d like to point you towards third party apps that may be obstructing our updates in the background (eg. some users have reported that the application "Boxifier"blocks the installation from being carried correctly). To my mind, you could troubleshoot the syncing issue you’re facing by re-installing our app (& you can reference the steps outlined below to get going with that)
       
      Spoiler
      • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the :gear: icon in the Notifications panel and select "Quit Dropbox".
      • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
      • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  
      • At that point, I’d suggest disabling any Security/Antivirus programs & give our offline installer a try: https://www.dropbox.com/downloading?plat=win&type=full (Windows) 
      (Note: If you’re working on a Mac, you may follow this set of steps below.) 
       
      Spoiler
       
      • Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox".
      • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action. 
      • Reinstall the Dropbox desktop application following these steps:
      • Disable any Security/Antivirus programs & download our offline installer:  https://www.dropbox.com/downloading?plat=mac&type=full (Mac)
      • Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.
      You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with that on this discussion here. Thanks again for posting us on the Dropbox Community on the matter!

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