Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
I attempted to send one share today and got this message. I am on a basic account, what is the issue and how is it resolved?
No worries @markosp - I've just sent you an email to the email address that's linked with your profile here on our Community.
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Just replied, thank you!
I'm getting this message when I try to share a folder and I haven't shared a folder in months. I have dropbox basic and have been using it for years intermittently with no problem. How can I fix this?
Hey @Archmage, it sounds like your shared links may have been banned.
May we reach out via email to have a further look internally?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Please! Email me and help me figure this out.
Hi @Archmage, sorry to jump in here!
I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @helppppp, thanks for joining our Community!
It sounds like your shared links might have been banned. Let's check if that's the case. How long have you been getting this error?
Did you get an email from Dropbox informing you about this perhaps?
Let us know more and we'll take it from there.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!